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What You Agree To When You Use bd765

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad or Rocket, and access the lobby. Access and eligibility depend on your local law and the regions we currently support — read this before you start.

Account eligibility rulesWallet and payment termsBangladesh-region accessFair use policyHow to contact us
bd765 What You Agree To When You Use bd765
YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you notice unusual activity, contact us immediately through live chat and we will place a temporary hold while we investigate.

Data Retention

We keep your account records and transaction history — including bKash, Nagad and Rocket payment records — for as long as your account is active and for the period required by applicable law after closure.

Requesting Changes

You can request a correction to your account details or ask us to close your account by contacting support with your registered mobile number and a brief description of the change needed.

Fair Enforcement

Before we suspend or close an account for a terms breach, we will notify you and give you a chance to respond, except where immediate action is required to prevent fraud or protect other accounts.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account to ask about a specific clause, a transaction query, or an account restriction. Our team responds in English.
Email Support Send a written query to our support address for anything that needs a documented response — account disputes, term clarifications, or wallet verification questions.
Help Centre Our help centre covers common terms questions: what counts as a breach, how we handle account holds, and what steps to follow if your bKash or Rocket withdrawal is delayed.

Common Questions About These Terms

You must meet the age and eligibility requirements set by your local law and be in a region we currently support. Access depends on local regulations, and we verify this during account registration.

Yes. You can link and use bKash, Nagad and Rocket from the same account wallet. Each method is subject to the transaction limits and verification steps shown at the time of the deposit or withdrawal.

Depending on the nature of the breach, we may restrict, suspend or close your account. We will contact you through your registered details before taking action, except in cases involving fraud or security risk.

Contact our support team via live chat or email with your registered mobile number. We will provide your transaction history and account records within a reasonable timeframe as required by applicable law.

We notify you through your registered contact — mobile or email — before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Raise it with our support team first. Provide your account details and a clear description of the issue. We review account-level disputes and aim to respond before any formal escalation is needed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.